Refund Policy

Effective 30 June 2026

1. What we sell

We sell digital memberships and digital content only, delivered electronically with automated access immediately after payment. This policy forms part of our Terms of Service and applies to all purchases.

2. Digital content & your cancellation right

Under the UK Consumer Contracts Regulations you normally have a 14-day right to cancel a purchase. However, for digital content supplied immediately, this right is lost once supply has begun with your consent.

Because access to our members’ area and digital materials is granted instantly and automatically on payment, at checkout you expressly consent to immediate access and acknowledge that you thereby waive the 14-day cancellation right for that digital content. As a result, completed purchases of digital content are generally non-refundable once access has been provided.

3. Membership subscriptions

• You can cancel a subscription at any time from your account or by emailing us. Cancellation stops the next renewal.
• Your access continues until the end of the term you have already paid for. We do not provide partial refunds for the unused part of a current term.
• Renewals are charged automatically at the start of each new term at the then-current price. If you do not wish to renew, cancel before the renewal date.

4. Exam & assessment fees

Fees for exams and assessments are non-refundable once the assessment has been made available to you in your account, as access to the assessment material has then been delivered.

5. When we will give a refund

We will provide a refund where required by law, and in particular if:

• you were charged in error or charged twice for the same item;
• the digital content is faulty, materially not as described, or you were unable to access it and we cannot resolve the problem within a reasonable time; or
• a payment was made without your authorisation.

Approved refunds are made to the original payment method, normally within 5 to 10 business days.

6. How to request a refund or cancel

To cancel a subscription, use your account settings or email us. To request a refund, email info@bnnastrology.org with your account email and the payment reference. We aim to respond within 5 business days. If a purchase leaves you dissatisfied, please contact us first; we will always try to put things right.

7. Payments & merchant of record

Payments are processed by Dodo Payments, which acts as merchant of record and may appear on your statement as the seller. Refunds are issued through the same provider. If you have a billing query, contact us and we will coordinate with the provider on your behalf rather than raising a chargeback, which we can usually resolve faster.

8. Changes

We may update this policy; the “effective” date above will change and, for significant changes, we will tell members by email. See also our Terms of Service and Privacy Notice.